Refund Policy

Last updated: July 4, 2025

We have a 10-day return policy, which means you have 10 days after receiving your item (for online orders, based on delivery notification) or 10 days after the date of purchase (for in-person sales) to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at kgtradeinc@gmail.com. Returns must be sent to:
Forever K Design
20306 Northeast 34th Court, Miami, FL, 33180, USA

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at kgtradeinc@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders, personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Contact us with questions about specific items.

We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get a replacement item is to return the original item. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging, along with the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and inform you if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since refund approval, contact us at kgtradeinc@gmail.com.